Demand caused by a failure to do something or to do something right for the customer.
— Making Work Visible, Second Edition, Dominica Degrandis
Failure Demand
2 of our books define this term — and their definitions are worth reading side by side.
demand for work caused by the failure to do the right thing the first time
— Accelerate, in “Chapter 4 - Technical Practices”, Nicole Forsgren, Jez Humble, and Gene Kim
See also A3 · Capacity Utilization · Conflicting Priorities · Constraint · Context Switch · Cycle Time
Filed under Flow & Lean