we call problems with the code incidents , and those are the quality concerns that we absolutely want to measure, as they impact our customers
— DevOps for the Modern Enterprise, in “7 - From Testers to Quality Engineers”, Mirco Hering
incident
1 of our books defines this term.
See also abstract incident metrics · Incident Response Teams · incident swarm model · blameless postmortem · concept of error budgets · graceful degradation
Filed under Reliability & Incidents