revenue protection work; namely, fixing technical debt and security work
— Making Work Visible, in “2.1: Too Much Work-in-Progress (WIP)”, Dominica Degrandis
revenue protection work
1 of our books and 1 talk define this term — and their definitions are worth reading side by side.
what I call revenue protection work. This is the fixing the technical debt, the maintenance, the security compliance stuff, keeping the lights on
— Dominica DeGrandis · How to Visualize Impacts to Your Workflow & Metrics, London 2018 · at 12:30
See also technical debt · Countermeasures
Filed under Reliability & Incidents · Metrics & Economics