systems that users directly engage with and that evolve quickly. (See also systems of record .)
— DevOps for the Modern Enterprise, Mirco Hering
systems of engagement
1 of our books and 1 talk define this term — and their definitions are worth reading side by side.
what we call systems of engagement, and this is where the organization uses different tools and systems and technology to engage with key stakeholders, whether they're customers or employees or supply-chain partners
— Peter D. Moore · 4 Zones Model: Maximizing the Business Value of IT, London 2020 · at 7:46
See also engagement · systems of record · core and context · CRM system · develop-operate-transition (DOT) contracts · discovery
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