interruptions that prevent you from finishing something or from stopping at a better breaking point.
— Making Work Visible, Second Edition, Dominica Degrandis
Unplanned Work
3 of our books and 1 talk define this term — and their definitions are worth reading side by side.
Unplanned work: Interruptions that prevent you from finishing.
— Flow Engineering, in “8 Future State Value Stream Mapping”, Steve Pereira & Andrew Davis
Unplanned work is work that was determined by teams to be necessary without being directly connected to a plan.
— Output to Outcome, in “Chapter 5: Second Shift: Slop to Substance”, Mik Kersten
Unplanned work, I'm defining that as the interruptions of the day. Many of them are emergencies or incidents
— Dominica DeGrandis · Making Work Visible: How to Unmask Capacity Killing WIP, London 2017 · at 14:00
See also born in doing · A3 · aged work · Capacity Utilization · Conflicting Priorities · Constraint
Filed under Flow & Lean