interruptions that prevent you from finishing something or from stopping at a better breaking point.
— Making Work Visible, Second Edition, Dominica Degrandis
Unplanned Work
3 of our books and 1 talk define this term — and their definitions are worth reading side by side.
Unplanned work: Interruptions that prevent you from finishing.
— Flow Engineering, in “8 Future State Value Stream Mapping”, Steve Pereira and Andrew Davis
Unplanned work is work that was determined by teams to be necessary without being directly connected to a plan.
— Output to Outcome, in “Chapter 5: Second Shift: Slop to Substance”, Mik Kersten
Unplanned work, I'm defining that as the interruptions of the day. Many of them are emergencies or incidents
— Dominica DeGrandis · Making Work Visible: How to Unmask Capacity Killing WIP, London 2017 · at 14:00
See also born in doing · A3 · aged work · Capacity Utilization · Conflicting Priorities · Constraint
Filed under Flow & Lean