Author
George Spafford
Vice President Analyst, Gartner
George is a Research Director for Gartner covering process improvement in IT operations that leverage best practice references such as ITIL, COBIT, ISO/IEC 20000 and so forth. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include co-authorship of “The Phoenix Project”, “The Visible Ops Handbook", “Visible Ops Security” and the IIA Information Security Governance guidance. His current areas of research include service design, complexity and operational processes.
Newest · 2024
The Phoenix Project
Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule.
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