A Leader's Guide to Working with Consultants

Moving from Consultant Dependency to Building Internal Capability

With the end of the COVID-19 pandemic on the horizon, leaders are looking to accelerate their digital transformation efforts. According to one survey, 80% of executives across industries are planning to accelerate their transformations, with 65% expecting to increase the amount they invest in digital.

Given that many companies will not be building their full set of digital capabilities in house, we expect consulting relationships will remain popular among companies seeking to reinvent themselves. We do not intend to discourage the use of consultants—there are many situations where consultants can provide tremendous value. Instead, we hope to help you identify those situations and maximize the value of your consulting relationship while minimizing the risk of the engagement.

What's inside

  • Clear Guidance — This paper focuses on three specific factors to consultancy success: accountability, dependency, and disruption of change.
  • Expert Authors — This paper is written by experienced leaders across industries who have worked with successful partnerships with consultants across multiple industries.
  • Case Studies — This paper illustrates both successful and not successful consultant experiences in real-life organizations across industries.
  • All Levels — Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.
Publication Date
2021
Pages
28
Topics
Leadership · Software Delivery & Architecture
Formats
epub · pdf
License
Creative Commons BY-NC-SA

About the authors

8 authors
Josh AtwellDevOps Journeyperson, Splunk

Multi-disciplined marketing and technology leader who has moved from hands on technology to leading marketing and advocacy teams to improve customer enablement and engagement.

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Elizabeth Donaldson
John EsserChief Executive Officer at Veracity Solutions
Ron ForresterVP Nike.com Engineering, Nike
Ben GrinnellBoard Member Capabilities and AI, Newton

Ben Grinnell is Managing Director and Global Lead of the Technology and Digital Service Line at North Highland, where he has spent over twenty years specializing in digital transformation for large organizations across public and private sectors. With extensive experience in next-generation IT, DevOps, Agile, and Lean methodologies, Grinnell has led major technology initiatives spanning government, health, education, and transport industries. He previously served as interim IT Director at the UK Border Agency, where he built internal IT capabilities and restructured major outsourced contracts. Grinnell holds a BSc in Mathematics and Computing from Loughborough University, completed PhD-level research in predictive control algorithms, and currently serves as a Non-Executive Director at Decentenergy.io.

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Jason HobbsSenior Manager, Customer Technology (Transformation)
Courtney KisslerSVP, Customer and Retail Technology, Starbucks

Courtney Kissler is senior vice president of Customer & Retail Technology for Starbucks. In this role, Courtney is responsible for delivery and performance across all retail platforms, including point of sale (POS) and store networks. She also drives transformational programs such as next-generation technology in Starbucks stores all over the world. Courtney’s engineering teams are responsible for extending customer digital engagement through world-class web and mobile experiences, supported by modern scalable cloud platforms and integrated services to build innovative solutions and enable business capabilities across the global Starbucks enterprise. Courtney returned to Starbucks in 2023 after serving as Chief Technology Officer and Senior Vice President of Technology at Zulily, and as the Vice President of Global Technology at Nike, where she was accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. Courtney also led Nike’s Global Supply Chain, Fulfillment and Logistics teams, and drove transformation across the supply chain ecosystem. Courtney was vice president of Retail Technology at Starbucks from 2016-2017, where she led global POS and retail store technology experiences. In all her leadership roles, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. She grew up in Spokane, Washington and moved to Seattle in 1997 after graduating from Eastern Washington University in Cheney, Washington with a bachelor’s degree in computer information systems and a minor in computer science.

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Jessica ReifPhD Student at Duke | Management & Organizations