the net promoter score is a metric that measures the satisfaction of a constituency with a service provider or organization.
— DevOps for the Modern Enterprise, Mirco Hering
NPS
2 of our books define this term — and their definitions are worth reading side by side.
a broadly used benchmark of customer loyalty: Net Promoter Score (NPS)
— Accelerate, in “Chapter 10 - Employee Satisfaction, Identity, and Engagement”, Nicole Forsgren, Jez Humble & Gene Kim
See also average daily rate (ADR) · cost performance indicator (CPI) · dashboard · Lead Time · schedule performance indicator (SPI) · technical debt
Filed under Metrics & Economics