The Delicate Art of Bureaucracy — Audiobook Supplement

The figures, tables and diagrams referenced in the audiobook of The (Delicate) Art of Bureaucracy, gathered so you can follow along while you listen. Open it in the reader or keep the PDF beside your player. 49 pages.

Topics
Audit & Security · Leadership · Workplace Culture
Formats
pdf
Goes with
The (Delicate) Art of Bureaucracy
Pages
49

About the author

Mark Schwartz

Executive in Residence, Amazon Web Services · as of 2026-07-24

Mark Schwartz is an iconoclastic CIO and a playful crafter of ideas, an inveterate purveyor of lucubratory prose. He has been an IT leader in organizations small and large, public, private, and nonprofit. As an Enterprise Strategist for Amazon Web Services, he uses his CIO experience to bring strategies to enterprises or enterprises to strategies, and bring both to the cloud. As the CIO of US Citizenship and Immigration Services, he provoked the federal government into adopting Agile and DevOps practices. He is pretty sure that when he was the CIO of Intrax Cultural Exchange he was the first person ever to use business intelligence and supply chain analytics to place au pairs with the right host families. Mark speaks frequently on innovation, bureaucratic implications of DevOps, and using Agile processes in low-trust environments. With a BS in computer science from Yale, a master’s in philosophy from Yale, and an MBA from Wharton, Mark is either an expert on the business value of IT or else he just thinks about it a lot.

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