The Phoenix Project — Excerpt

Affiliation as of 2026-08-31

Gene Kim has been studying high-performing technology organizations since 1999. He was the founder and CTO of Tripwire, Inc., an enterprise security software company, where he served for 13 years. His books have sold over 1 million copies—he is the WSJ bestselling author of The Unicorn Project and The Phoenix Project Graphic Novels , and co-author of The Phoenix Project , The DevOps Handbook , Vibe Coding , and the Shingo Publication Award-winning books Accelerate and Wiring the Winning Organization . Since 2014, he has been the organizer of DevOps Enterprise Summit (now Enterprise Technology Leadership Summit and Enterprise AI Summit), studying the technology transformations of large, complex organizations.

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Affiliation as of 2026-09-07

Kevin Behr is the founder of the Information Technology Process Institute (ITPI) and the Chief Strategist for the CIO and Board Advisory Practice at Assemblage Pointe, where Kevin has built a unique consulting practice that mentors and coaches IT organizations to increase their business effectiveness and competitive advantage now and over the long term through the application of improvement sciences. As a trusted mentor and advisor to chief executive officers and chief information officers around the world, Kevin blends his 25 years of IT management experience with his skills as a communicator, collaborator and synthesist to deliver powerful solutions to everyday business problems. He has held the post of CTO and CIO at companies ranging from public corporations to nimble technology start-ups. He is the author of several IT management books, including the exciting new business novel The Phoenix Project in tandem with the same author team as the bestselling Visible Ops Handbook, which he also coauthored with Gene Kim and George Spafford, and The Definitive Guide to IT Management, published by Hewlett Packard. Kevin is a very popular keynote speaker and is frequently called on to address a broad range of technology and management topics by organizations such as the National Academy of Sciences, Hewlett-Packard, the SANS Institute, AFCOM and The IT Service Management Forum.

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Affiliation as of 2026-09-07

George is a Research Director for Gartner covering process improvement in IT operations that leverage best practice references such as ITIL, COBIT, ISO/IEC 20000 and so forth. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include co-authorship of “The Phoenix Project”, “The Visible Ops Handbook", “Visible Ops Security” and the IIA Information Security Governance guidance. His current areas of research include service design, complexity and operational processes.

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