Tactics for Leading Change

Evaluating What DevOps Patterns and Practices Would Work Best for Your Enterprise

If you are leading a DevOps transformation, a large part of your success will come from your ability to lead change at different levels in the organization.

Achieving these changes will be hard, time-consuming, and require persistence but are worth the effort when your organization begins reaping the benefits from the transformation.

This paper explores a variety of tactics that can be used to help achieve the mindset changes required and influence behavior and actions.

What's inside

  • Practical Guidance — Provides clear, practical guidance on how to lead a DevOps transformation in large enterprise organizations.
  • Expert Authors — This paper is written by experienced leaders who have led their own successful leadership transformations within large enterprise organizations.
  • All Levels — Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.
  • Clear Tactics — This paper identifies clear tactics to use that have been proven to be effective at changing the current mindset of people at an organization to the target mindset.
Publication Date
October 1, 2016
Pages
58
Topics
Leadership · Workplace Culture
Formats
epub · pdf
License
Creative Commons BY-NC-SA

About the authors

6 authors
Courtney KisslerSVP, Customer and Retail Technology, Starbucks

Courtney Kissler is senior vice president of Customer & Retail Technology for Starbucks. In this role, Courtney is responsible for delivery and performance across all retail platforms, including point of sale (POS) and store networks. She also drives transformational programs such as next-generation technology in Starbucks stores all over the world. Courtney’s engineering teams are responsible for extending customer digital engagement through world-class web and mobile experiences, supported by modern scalable cloud platforms and integrated services to build innovative solutions and enable business capabilities across the global Starbucks enterprise. Courtney returned to Starbucks in 2023 after serving as Chief Technology Officer and Senior Vice President of Technology at Zulily, and as the Vice President of Global Technology at Nike, where she was accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. Courtney also led Nike’s Global Supply Chain, Fulfillment and Logistics teams, and drove transformation across the supply chain ecosystem. Courtney was vice president of Retail Technology at Starbucks from 2016-2017, where she led global POS and retail store technology experiences. In all her leadership roles, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. She grew up in Spokane, Washington and moved to Seattle in 1997 after graduating from Eastern Washington University in Cheney, Washington with a bachelor’s degree in computer information systems and a minor in computer science.

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Jeff GallimoreCTIO, Excella

Jeff Gallimore is the chief technology and innovation officer and cofounder at Excella, a mid-size technology firm based in Arlington, VA. Gallimore started his career as a developer and DBA, then turned to the dark side by going into management. Now he lives vicariously through other engineers and reminisces about the good ol’ days when he spent most of his time in a code editor and command line rather than Outlook and Excel. Gallimore currently leads the team building Excella’s capabilities, leading the innovation activities, and managing the go-to-market offerings. He is also active in the technology community as a writer, speaker, co-chair of DevOpsDays DC, and advisor to IT Revolution. Regardless of the role, he keeps a passion for technology and how it can be used to help organizations win in the marketplace and people find the joy in their work.

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Nicole ForsgrenPartner, Microsoft Research

Nicole Forsgren, PhD, is Partner at Microsoft Research. She is author of the Shingo Publication Award-winning book Accelerate, and is best known as lead investigator on the largest DevOps studies to date. She has been a successful entrepreneur (with an exit to Google), professor, performance engineer, and sysadmin. Her work has been published in several peer-reviewed journals.

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Paula ThrasherLeading Digital Transformation | Sustainability and Reliability | DevOps, Cloud Transformation Public Speaker
Pauly ComtoisCTO, Wayleadr
Ross ClantonVice President - Technology Strategy and Delivery, Foot Locker