Author
Erica Morrison
Vice President, Software Engineering at CSG
Erica Morrison is credited on Accelerating Shared Services with Charles Betz, Scott Prugh & 4 others. We don't hold a bio yet — the work, the collaborators, and where it sits in the library are all here.
Newest · 2021
Accelerating Shared Services
Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers.
Free · Creative Commons
In the library · 3
Track record
Publications, talks, and the roles they came out of — one thread, newest first.
TalkCSG’s Continued Transformation Story
Guidance paperAccelerating Shared Services
Guidance paperA Framework for Incident Response
TalkSpoke at Las Vegas 2020 and London 2020
Guidance paperBreaking the Change Management Barrier
TalkSpoke at Las Vegas 2018 and London 2018
TalkMore Culture, More Engineering, Less Duct-Tape
TalkWhen Ops Swallows Dev
TalkConway & Taylor Meet the Strangler (v2.0)
Erica's papers are free. The books behind them aren't.
Guidance papers stay free for everyone, always. Membership adds every book and audiobook, the immersion courses, and the full video library — including all 10 of Erica's talks.