A Framework for Incident Response

In this paper, we will help you improve your overall organizational response to incidents with the following framework: Prepare, Respond, Review. We’ll help you point the northstar toward the ideal state and change the narrative about incidents from one of blame to one of learning over the long term. We’ll provide real-world, right-sized patterns and examples that can be used for incremental improvement to change behavior with a view to a long-term investment. We’ll also give pragmatic and tactile practices and patterns, with examples from some of the top practitioners and companies, to address a complicated topic that is hard to cover well.

What's inside

• Improve Your Response — This paper illustrates a framework for modern organizations to quickly, effectively, and responsibly respond to incidents.
• Expert Authors — This paper is written by experienced practitioners and leaders who have led their own incident response teams within large enterprise organizations
• Practical Guidance — The papers Prepare, Respond, Review framework offers clear and effective guidance that readers can implement in their own organizations.
• All Levels — This paper is written for leaders and technology practitioners in all industries, regardless of their level in the organizational hierarchy.